Shipping Policy – timelessdressesshop.com

Welcome to the Shipping Policy page of timelessdressesshop.com. We are delighted that you have chosen to shop with us, especially for beautiful pieces from Timeless Dresses. Our goal is to get your order to you in a secure, reliable, and transparent manner. This policy explains how we process, package, and ship your purchases. Please read it carefully before placing an order. By completing a purchase on timelessdressesshop.com, you agree to the terms below.

Order Processing Time

Once you place an order on timelessdressesshop.com, we begin preparing it for shipment as quickly as possible. All orders go through a verification and packing process. Please allow a certain number of business days for order processing. This processing period is separate from the time your package spends in transit. Business days are Monday through Friday, excluding public holidays observed by our warehouses.

During busy seasons – such as new Timeless Dresses collection launches, holidays, or promotional events – processing times may be slightly longer. We always strive to process orders as fast as possible without compromising care. You will receive a confirmation email once your order has been processed and handed over to the shipping carrier. If you need to make changes to your shipping address or order details, please contact us through the channels provided on our website before processing is completed. Once an order has entered the shipping stage, address changes may no longer be possible.

Order Cut-Off Times

Orders placed before a specific cutoff time on a business day are generally processed that same day. Orders placed after the cutoff time, on weekends, or on public holidays will begin processing on the next business day. The exact cutoff time is displayed during checkout and in your order confirmation. We recommend placing your order as early as possible if you have a preferred arrival window.

Shipping Methods and Carriers

We partner with reputable carriers to deliver your Timeless Dresses items safely. The available shipping methods may vary depending on your location and the size or weight of your package. Common carriers we use include national and international postal services, as well as private courier companies. At checkout, you will see the shipping options available for your address. Each option will display the estimated transit time. Please note that these are estimates provided by the carriers, not guarantees. We are not responsible for delays caused by the carrier, weather conditions, customs processing, or other events beyond our control.

You may be offered a choice between standard and expedited services. Standard services are generally more economical, while expedited services provide faster delivery. The exact cost and estimated delivery window for each method will be shown before you finalize your payment.

Shipping Destinations

timelessdressesshop.com ships to many locations worldwide. However, there may be some restrictions. During checkout, you will be informed whether we can ship to your specific address. If your country or region is not listed, unfortunately we cannot fulfill orders to that location at this time. We are continuously working to expand our shipping network so that more Timeless Dresses lovers can enjoy our collection.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s tracking portal. Please allow up to a certain number of hours for the tracking information to update after you receive the email. If your tracking number does not show any movement for an extended period, we recommend checking the carrier’s website directly or contacting them with your tracking number. We are unable to expedite tracking updates on the carrier’s behalf.

Undeliverable Packages

Occasionally, a package may be returned to us as undeliverable. This can happen for several reasons:

• The shipping address provided was incorrect, incomplete, or outdated.
• The carrier attempted delivery multiple times but could not access the location.
• The package was refused by the recipient.
• Customs authorities rejected the package (for international orders).

If your order is returned to us as undeliverable, we will notify you. You may choose to have the order reshipped, subject to additional processing. Alternatively, we can cancel the order and issue a refund for the items, minus any non-refundable charges. We strongly recommend double-checking your shipping address before completing your purchase. timelessdressesshop.com is not responsible for orders lost or delayed due to incorrect addresses provided by the customer.

Customs, Duties, and Taxes (International Orders)

For orders shipping outside of the country where our warehouse is located, your package may be subject to import duties, taxes, customs fees, or brokerage charges. These charges are levied by the destination country and are entirely the responsibility of the recipient. We have no control over these fees, nor can we predict them. Customs policies vary widely from country to country. We recommend contacting your local customs office for more information before placing an order.

By law, we must declare the full value of your Timeless Dresses merchandise on customs forms. We cannot mark items as “gifts” or undervalue them. If you refuse to pay customs duties and the package is abandoned or returned, you will be responsible for any return shipping costs and original shipping fees. Refunds will be issued only after we receive the returned package in its original condition, minus all non-recoverable charges.

Lost or Stolen Packages

Once a package has been marked as “delivered” by the carrier, we consider it successfully fulfilled. timelessdressesshop.com is not responsible for lost or stolen packages after delivery confirmation has been provided. However, we want to help. If your tracking shows “delivered” but you have not received your order, please take the following steps:

• Check with family members, neighbors, or building management.
• Look around your property (porch, mailbox, back door, garage).
• Contact the carrier directly and provide them with your tracking number.

If after these steps you believe the package was stolen, we recommend filing a police report or a claim with the carrier. We will cooperate with any investigation to the best of our ability, but we cannot offer refunds or replacements for confirmed delivered packages.

Shipping Restrictions for Timeless Dresses Products

Timeless Dresses items are artisan-made and often feature delicate fabrics such as silk, embroidered cotton, and lightweight linens. While we package each garment with care, extreme weather conditions during shipping (extreme heat, cold, humidity) are beyond our control. We are not responsible for minor wrinkles or temporary fabric stiffness that resolves with airing or light steaming. Additionally, some Timeless Dresses pieces may be subject to size or weight limits for certain shipping methods. If an item in your order requires special handling, we will notify you before shipping.

Partial Shipments

If you order multiple items from timelessdressesshop.com, especially during high-demand periods, your order may be split into multiple shipments. We do this to get available items to you as quickly as possible. You will receive separate tracking information for each shipment. There is no additional charge for split shipments. The remaining items will follow as soon as they are ready.

Incorrect or Damaged Items Upon Delivery

We take great care in packing your Timeless Dresses order. However, if you receive an incorrect item (wrong size, color, or style) or a damaged item (torn, stained, or defective), please refer to our Return Policy. We will resolve such issues promptly. For shipping-related damage specifically, please keep all original packaging and take clear photos of the damaged box and garment. We may require these for insurance claims with the carrier.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or legal requirements. The most current version will always be posted on timelessdressesshop.com with the effective date at the top. Changes apply only to orders placed after the effective date. We encourage you to review this page periodically before making a purchase.

Questions?

If you have any questions about this Shipping Policy or need assistance with an existing order, please visit the help section on timelessdressesshop.com. We are here to ensure your Timeless Dresses shopping experience is as smooth and enjoyable as possible.

Thank you for choosing timelessdressesshop.com.

– The team at timelessdressesshop.com