Return Policy – timelessdressesshop.com
Thank you for shopping at timelessdressesshop.com. We want you to love every piece you purchase from us, especially when you are investing in beautiful garments from Timeless Dresses. However, we understand that sometimes an item may not work out – perhaps the fit is not quite right, the color looks different in person, or you simply changed your mind. This Return Policy explains how to return eligible items to us.
Please read this policy carefully before initiating a return. By making a purchase on timelessdressesshop.com, you agree to the terms below.
Our General Return Window
We accept returns on most items within a reasonable period from the date you receive your order. You must initiate your return within this window. Any return requests submitted after this period will not be accepted. The exact number of days is clearly stated on our website and in your order confirmation email. If you are unsure whether your item is still eligible, please check your order history or reach out through the channels provided on our site.
Eligibility Conditions for Returns
To qualify for a return, your item must meet all of the following conditions:
- Unworn and unwashed – The garment should show no signs of wear, perfume, deodorant, makeup, or other stains.
- Original tags attached – All Timeless Dresses tags and any brand hang tags must still be fastened to the garment.
- Original packaging – If the item came in a protective bag or box, please include it.
- Not a final sale item – Some products (see exclusions below) cannot be returned.
- No alterations or damage – We cannot accept items that have been hemmed, tailored, or damaged by the customer.
We reserve the right to refuse returns that do not meet these conditions. If a returned item shows signs of wear or missing tags, we may send it back to you or issue only a partial credit at our discretion.
Items That Cannot Be Returned
For hygiene and safety reasons, certain categories of products are non-returnable and non-refundable. These include:
- Underwear, bodysuits, and swimwear – If the hygiene liner has been removed or the item appears worn.
- Earrings and hair accessories – Due to health regulations.
- Final sale or clearance items – Any product marked as “Final Sale,” “Clearance,” or “Non-Returnable” on its product page at timelessdressesshop.com.
- Gift cards – These cannot be returned or exchanged for cash unless required by law.
If you are unsure whether a Timeless Dresses item is returnable, please check the product page before purchasing. We also highlight non-returnable items during checkout.
How to Initiate a Return
To start a return, please follow these steps:
- Log into your account on timelessdressesshop.com and go to “Order History.”
- Locate the order containing the item you wish to return.
- Click the “Request Return” button and select the item(s) and reason for return.
- You will receive a return authorization confirmation. We may provide instructions on how to prepare your package.
- Pack the item securely in its original packaging (if possible), including all tags and any extras such as dust bags or belts.
- Affix the return label if one was provided. If no label was provided, follow the instructions sent to you.
Please do not send your return back to any address not specified by timelessdressesshop.com. We are not responsible for items sent to incorrect locations.
Processing Your Return
Once we receive your return package at our designated facility, please allow up to 10–14 business days for inspection and processing. We will examine the garment to ensure it meets the conditions above. If approved, we will issue a refund to your original payment method.
If your return is rejected due to signs of wear, missing tags, or other policy violations, we will contact you. You may be offered the option to have the item sent back to you at your expense, or we may issue a partial refund.
Refunds
Refunds are issued to the original form of payment only. We cannot refund a different credit card, PayPal account, or gift card than the one used for the original purchase.
- Credit card payments – Refunds typically appear within 5–10 business days, depending on your bank.
- PayPal or digital wallets – Refunds go back to the same account within 3–5 business days after our approval.
- Gift card purchases – Refunds will be issued as store credit to a new gift card code sent via email.
Please note that original payment processing fees may be non-refundable in some cases. Any discounts applied to your original order will be prorated accordingly.
Exchanges
We do not offer direct exchanges. If you need a different size or color of a Timeless Dresses item, please return the original item for a refund (following the process above) and place a new order on timelessdressesshop.com. This ensures you get the correct item as quickly as possible, without waiting for your return to be processed.
Damaged, Defective, or Incorrect Items
We carefully inspect all Timeless Dresses products before shipping. However, if you receive a damaged, defective, or incorrect item (wrong size, color, or style), please contact us within a short period from delivery. We will resolve the issue at no additional cost to you. For such claims, please provide:
- Your order number
- A clear photo or video of the damage, defect, or incorrect item
- A brief description of the problem
We will guide you through the return process. In cases of verified damage or our error, we will cover the necessary steps to provide a replacement or full refund. Please do not discard the original packaging until the issue is resolved.
International Returns
For customers returning items from outside the country where timelessdressesshop.com operates, please be aware that customs fees, duties, or taxes paid at the time of original delivery are generally non-refundable. You are responsible for complying with your local export regulations. We recommend declaring the package as “returned goods” to avoid additional charges. We are not responsible for packages seized or delayed by international customs.
Final Sale Items
All sales marked as “Final Sale” on timelessdressesshop.com are strictly non-returnable and non-refundable. This includes items purchased with certain discount codes, end-of-season clearance, and mystery boxes. Please verify your size and color carefully before purchasing final sale items, as we cannot accommodate returns, exchanges, or refunds for change of mind.
Restocking Fees
We do not charge a restocking fee for most standard returns. However, we reserve the right to apply a small restocking fee for returns that require excessive handling, such as large orders returned in multiple shipments or items returned without original packaging. Any restocking fee will be communicated to you before we process your refund.
Return Policy for Timeless Dresses Products
Because Timeless Dresses items are artisan-made and often feature hand embroidery or block printing, small variations are normal and are not considered defects. These include slight misalignments in prints, minor color differences between fabric batches, and natural irregularities in handwoven textiles. Such characteristics are part of the beauty of Timeless Dresses. Returns based solely on these artisan traits will be treated as standard change-of-mind returns and must meet all the eligibility conditions above.
Late or Missing Refunds
If you have not received your refund after we have approved it, please first check your bank or payment account again. Then contact your credit card company or payment provider, as processing times vary. If you have done all of this and still have not received your refund, please reach out through the contact options on timelessdressesshop.com with your order number and return tracking information.
Changes to This Return Policy
We may update this Return Policy from time to time. The most current version will always be posted on timelessdressesshop.com with the effective date at the top. Changes apply only to orders placed after the effective date. We encourage you to review this page periodically.
Thank You
We truly appreciate your business and your love for Timeless Dresses. Our goal is to make returns as fair and transparent as possible. If you have any questions about whether an item can be returned, please review the product page or consult our website’s help section before completing your purchase.
– The team at timelessdressesshop.com